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Account Registration


You will be asked to provide the following information to open an account:

  • Choose a user name and password
  • Personal and Contact Information
  • License Numbers if you are registering as a licensed professional (optional)

Please review and accept the terms below to proceed.


General Disclaimer

Submittal of information prompted by this system should not be construed as a determination that a submittal is complete, timely, or actually received by City staff. Applicants should receive notice of approval, disapproval, or a request for additional material or information from City staff. Applicants may contact City staff from the reviewing department to check on the status of any submittal or check their electronic account information for confirmations.

All applicable federal, local, and state laws, regulations, and policies shall apply to all submittals and shall not be deemed waived by any approval made based on inaccurate, false, or misleading information submitted by an Applicant or due to oversight, error, or a technical malfunction.

While the City attempts to keep its web information accurate and timely, the City neither warrants nor makes representations as to the functionality or condition of this website, its suitability for use, freedom from interruptions or from computer viruses, or non-infringement of proprietary rights. The City is not responsible for damages of any kind arising from use or, or the inability to use, the website or the materials contained on this website. If you believe that you are encountering technical problems with this website, due to the website itself and not technical problems or lack of updates to your personal or business computer and/or software, please report the problem to the appropriate City department for the type of submittal you are attempting or the City Call Center at 382-CITY.

All trademarks and service marks contained in or displayed on this website are the property of their respective owners.

All account information and any submittals shall be subject to public inspection in accordance with the Virginia Freedom of Information Act.

Nothing contained in the website constitutes or is intended to constitute legal advice by the City or any of its employees or representatives.

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