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Online Complaint

Welcome to the City of Oakland Planning and Building Department’s Citizen Access Portal. 
You may file a complaint on residential or non-residential properties use this page.

Please "Allow Pop-ups" on your browser before proceeding.

Please use the "Search Complaint Records" on the top bar before you file a complaint, it may has been filed already. If you have questions on an open complaint, please call (510) 238-3381. If no complaints have filed on the property, please proceed with Disclaimer and "File Complaint" button below.

If unable to find an address for your complaint, please send Email to: OR Call (510) 238-3381 M-F 8:00am-4:00pm (Wednesdays 9:30am-4:00pm). You can also visit us at 250 Frank H. Ogawa Plaza, Suite 2340, Oakland to file a complaint.

General Disclaimer

The information contained in the “Complaint Description” is the reported allegation and not necessarily a confirmed violation.  Property owners will be given the opportunity to appeal and or correct the violations.  If the violations are not corrected progressive code enforcement will begin.

The information provided on this form is subject to the Oakland Sunshine Ordinance (records request).  If you wish to remain anonymous, you must call in to the Complaint line at 510-238-3381 during business hours where you will be provided a case number.

While the Agency attempts to keep its Web information accurate and timely, the Agency neither warrants nor makes representations as to the functionality or condition of this Web site, its suitability for use, freedom from interruptions or from computer virus, or non-infringement of proprietary rights. Web materials have been compiled from a variety of sources and are subject to change without notice from the Agency as a result of updates and corrections.

All trademarks and service marks contained in or displayed on this website are the property of their respective owners. Any commercial use of the materials stored on this Web site is strictly prohibited without the prior written permission of the Agency.

The Agency is neither responsible nor liable for any viruses or other contamination of your system nor for any delays, inaccuracies, errors or omissions arising out of your use of the site or with respect to the material contained on the site, including without limitation, any material posted on the site. This Web site and all materials contained in it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Agency is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, this Web site and/or the materials contained on this Web site whether the materials are provided by the Agency or a third party.

In addition to the preceding terms and conditions the Agency, its officers, employees, agents or representatives shall not be liable for any damages of any kind arising from your use of the online payment service. Nothing contained in this Web site constitutes or is intended to constitute legal advice by the Agency or any of its agencies, officers, employees, agents, or representatives.

External Links

This Web site may contain links to other sites on the Internet, which are provided for the convenience of the user. The Agency is not responsible for and makes no representation about the content or material available on such other sites. Links are not intended to imply sponsorship, affiliation or endorsement by the Agency.

Privacy Policy

While the Agency does not sell any information collected and provided through this Web site, such information may be subject to disclosure as required by any federal, state or local laws, rules or regulations, including, but not limited to, the California Public Records Act (Government Code Section 6250 et seq.).

Communications via Web Site

Communications made through e-mail and messaging systems shall in no way be deemed to constitute legal notice to the Agency or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the Agency or any of its agencies, officers, employees, agents, or representatives, where notice to the Agency is required by any federal, state or local laws, rules or regulations.

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