IMPORTANT SECURITY ALERT

We have received reports of fraudulent invoices targeting permit applicants. Please be advised that all payments must be made exclusively through the City’s official permitting portal, Accela Citizen Access (https://aca-prod.accela.com/PALOALTO/). City staff will never email you a PDF invoice and request your response for a separate link for payment. If you are uncertain, please contact the assigned staff for your project.

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