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Please be advised: City Hall and the Office of Construction Code Enforcement are currently closed to the public due to the COVID-19 Emergency. During this time, we are striving to be as responsive as possible and we are asking that everyone be patient as we work together to get through this event.

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Welcome to the Citizen Portal

For your convenience during our office closure, we are providing this temporary online solution for permit applications and plan submission. This temporary solution has limited functionality. Our full solution will be available when our office is fully operational.

We hope you will continue to use this online service to conduct business. You will be able to create a full profile, register your License information, add delegates that need to do business on your behalf, track permit status, request inspections, and much more.


Please click
How To Instructions to get started by creating an account and learn how to apply for a permit and make a payment by credit card (Visa, Mastercard, Discover). 

Please direct questions on using Accela Citizens Access (ACA) to code.enforcement@shelbycountytn.gov.


What would you like to do today?

To get started, select one of the services listed below:



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